Privacy Policy and Data Protection Notice

Our Privacy Commitment

At Serquintavos, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our financial consultation services.

We are committed to transparency in our data processing practices and compliance with Malaysian Personal Data Protection Act (PDPA) and international privacy standards.

Information We Collect

We collect information that you provide directly and automatically when using our services:

• Contact information including name, email address, phone number, and mailing address
• Financial information relevant to consultation discussions, such as income ranges and asset values
• Communication preferences and consultation history
• Technical data including IP address, browser type, and website usage patterns

How We Use Your Information

Your personal information helps us provide better consultation services:

• Scheduling and conducting financial planning consultations
• Customizing our discussions based on your financial goals and circumstances
• Communicating important updates about our services and relevant market insights
• Improving our website functionality and consultation processes

Legal Basis for Processing

We process your personal data based on several legal grounds:

We process your data on the basis of consent for marketing communications and legitimate interest for providing consultation services.: Consent / Legitimate Interest

Data Sharing and Disclosure

We limit data sharing to essential service providers and legal requirements:

• Trusted service providers who assist with website functionality, scheduling, and communication tools
• Professional advisors including legal counsel and regulatory compliance consultants
• Regulatory authorities when required by Malaysian law or legal proceedings

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission, secure servers, and regular security assessments.

Your Privacy Rights

Under applicable privacy laws, you have several important rights regarding your personal data:

• Access your personal data and understand how we process it
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data under certain circumstances
• Receive a copy of your data in a structured, machine-readable format
• Object to processing based on legitimate interests or for marketing purposes

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage.

For detailed information about our cookie usage, please review our Cookie Policy. Cookie Policy

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If we become aware of such collection, we will delete the information promptly.

Privacy Policy Updates

We may update this Privacy Policy to reflect changes in our practices or applicable laws. We will notify you of significant changes through our website or direct communication.

Privacy-Related Inquiries

For questions about this Privacy Policy or to exercise your privacy rights, contact our privacy team using the information provided in our Contact section.